Servicing Manager

BNP Paribas is a key player in international banking, has a presence in 68 countries, with more than 193,000 employees, including nearly 148,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world. Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years. In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.

BNP Paribas, Hungary Branch is looking for a

Servicing Manager

This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services.

Responsibilities:

·         Client Support

o   Be the first point of contact for our clients by servicing and promoting a positive client experience.

o   Challenge and simplify client requests.

o   Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.

·         Client Analyses

o   Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.

o   Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.

·         Client Service

o   Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.

o   Regularly attending client and review meetings.

o   Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.

·         Client Incident Prevention

o   Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.

Informing and communicating regularly until the end of the issue.

What qualities do we look for?

·         At least college graduate or equivalent apprenticeship with minimum 5 years middle office experience.

·         Expertise in electronic banking, payments/reporting, or cash management area.

·         Direct client interaction and extensive Client Service experience.

·         Result oriented communication experience.

·         Statistical report knowledge.

·         Ability to collaborate/Teamwork.

·         Attention to detail/rigor.

·         Organizational skills.

·         Adaptability.

·         Communication skills – oral & written.

·         Client focused.

·         Resilience.

·         Ability to synthesize / simplify.

·         Ability to share / pass on knowledge.

·         Very good German and English language skills in word and writing.

What do we offer?

·         A competitive remuneration package and flexible social benefit package.

·         Diverse product portfolio and complex job functions.

·         Inspiring networking opportunities regionally in Central Europe and internationally within a global Group.

·         Being part of a prestigious, ethical, and sustainable global company.

·         Working with a diverse team and belonging to an inclusive community.

·         A stimulating multinational environment in a top-quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center. 

·         Market leading trainings, on-the-job training program.

·         Attention to employee well-being and work-life balance.