BNP Paribas is a key player in international banking, has a presence in 64 countries, with more than 180,000 employees, including nearly 146,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world. Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years. In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP Paribas, Hungary Branch is looking for a
Servicing Manager
This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services.
Responsibilities:
- Client Support
- Be the first point of contact for our clients by servicing and promoting a positive client experience.
- Challenge and simplify client requests.
- Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.
- Client Analyses
- Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
- Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.
- Client Service
- Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
- Regularly attending client and review meetings.
- Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.
- Client Incident Prevention
- Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.
- Informing and communicating regularly until the end of the issue.
What qualities do we look for?
- At least college graduate or equivalent apprenticeship with minimum 5 years middle office experience.
- Expertise in electronic banking, payments/reporting, or cash management area.
- Direct client interaction and extensive Client Service experience.
- Result oriented communication experience.
- Statistical report knowledge.
- Ability to collaborate/Teamwork.
- Attention to detail/rigor.
- Organizational skills.
- Adaptability.
- Communication skills – oral & written.
- Client focused.
- Resilience.
- Ability to synthesize / simplify.
- Ability to share / pass on knowledge.
- Very good German and English language skills in word and writing.
What do we offer?
- A competitive remuneration package and flexible social benefit package.
- Diverse product portfolio and complex job functions.
- Inspiring networking opportunities regionally in Central Europe and internationally within a global Group.
- Being part of a prestigious, ethical, and sustainable global company.
- Working with a diverse team and belonging to an inclusive community.
- A stimulating multinational environment in a top-quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center.
- Market leading trainings, on-the-job training program.
- Attention to employee well-being and work-life balance.
TASKS
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of collections specialists, providing guidance, support, and training as needed.
- Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, sales and customer service, to resolve complex or escalated customer issues
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Challenge and improve the collection processes if relevant
- Provides analysis for the calculation of provisions for doubtful debts based on the company’s policy
- Prepares invoice correction when it is necessary
- Support the preparation of documentation for judicial recovery.
- Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
- Manage the legal collection
KEY METRICS
- The monthly value of sales invoices – collection
- Keeping overdue receivables at the targeted level
- Responsible for the risk cost
- Number of invoices in arrears
- Number of clients in arrears
REQUIREMENTS
- At least university or college degree
- Chartered Accountant qualification is highly preferred
- Min. 2 year experience in bad debt collection
- Computer literacy: ability to manage several software and Excel
- Fluent in Hungarian, operational level in English (conversation level both written and oral) is required
PERSONAL COMPETENCIES
- Ability to effectively solve problems
- Able to work autonomously
- Highly developed communication skills and self-confidence
- Attitude to achieve goals and consistency in action
- Analytical skills
- Proactivity
- Well-structured and organised mindset
- Service/client orientation
- Problem solving & team-player attitude
BNP Paribas is a key player in international banking, has a presence in 64 countries, with more than 180,000 employees, including nearly 146,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.
For our office in Budapest, we are looking for you to join us in a full-time permanent position as
Senior Auditor (m/f/d)
within BNP Paribas Inspection Générale, Hub Central & Eastern Europe (Hub CEE).
Do you want to be part of the Third Line of Defense and protect one of the largest system relevant European banks? Are you looking for a multicultural and diverse team that supports you from day one? How about a new challenge to grow and explore your full potential? If your answer is “YES!”, then it’s a match!
As Senior Auditor within Hub CEE, you will contribute to the Group Audit activities in 10+ countries across all BNP Paribas Operating Divisions. With our dynamic team of approximately 70 auditors, we cover an audit universe of more than 80 legal entities in major European cities from A(thens) to Z(urich).
We are looking for employees who share our values and commitments: rigour, great intellectual curiosity, a good ability to analyze and synthesize, the desire to progress, and a real team spirit.
BNP Paribas Corporate & Institutional Banking is a bridge between large multinational and mid-sized companies with international business activities (Corporates) and institutional investors and financial service providers (Institutional). The division is a leading provider of sustainable financing and investment solutions.
BNP Paribas: Who we are
How do you imagine working at a bank? Probably not like this: at BNP Paribas, everyone is on first-name terms, and we wear the clothes we feel good in. We live diversity, team spirit and sustainability. At BNP Paribas, you will find a secure job, plenty of space for your ideas and a suitable professional solution for your individual life situation. Your potential is limitless – and so are your development opportunities. We don’t make empty promises, we convince with action: we – that’s around 180,000 employees in 64 countries. We are the leading bank in the European Union. We are the “World’s Best Bank for Sustainable Finance 2023” (Euromoney). We are: The Bank for a Changing World.
Tasks & Responsibilities: What awaits you
- Leading or participating in audit assignments according to the International Internal Audit (IIA) standards while assuming a role of a functional leader whenever needed (Head of Assignment) and coaching your fellow team members.
- Evaluating the design and effectiveness of internal controls, identifying areas for improvement and providing actionable, tailored recommendations for risk mitigation and control enhancement.
- Steering the Wrap-Up-Meeting with the Management of the audited entities and presenting your conclusions.
- Preparing clear, concise and well-structured audit reports.
- Ensuring follow-up, assessment and closure of audit recommendations.
- Performing the annual risk assessment activities, incl. compiling the multi-year audit plan and working closely with the Management of the Hub.
- Maintaining a constructive relationship with the Management of the audited area.
- Ensuring that our audit workflow tool (TeamMate+) is correctly and timely updated with necessary data for each audit and risk assessments.
- Contributing to internal initiatives to continuously improve our processes and audit approach with your ideas and experience.
- Staying up to date with financial industry developments, laws and regulations, as well as Group procedures.
Expertise & Soft Skills: What you offer
- Strong risk awareness and a keen eye for control processes.
- Proven analytical skills, quality assurance techniques and ability to synthetize.
- Efficient, problem-solving attitude, result-oriented way of working, and interdisciplinary thinking.
- Interested in exploring future trends of auditing, such as agile methodologies, data analytics, etc. and keen on sharing your ideas pro-actively.
- 7+ years of professional experience in the field of Internal Audit, preferably in an international bank or an auditing firm with a focus on finance or banking.
- Bachelor’s degree (or higher), ideally with a focus on finance, banking, auditing, business administration or law.
- Relevant professional certificates preferred (e.g. CIA, CISA, CFE, etc.) and can also be obtained during your time with us.
- Ability to connect, establish and build relationships.
- Team spirit and intercultural competence with the willingness to work in an international environment.
- Proficiency in English, both spoken and written; additional languages such as German, French or other Central European languages are a plus.
- Readiness to travel across Central & Eastern Europe.
- Advanced Microsoft Office knowledge.
You don’t meet every criterion? No problem, you are more than welcome to apply anyway. It is important for us that you can develop and grow in this position.
Diversity is a strength for us. We are convinced of the numerous advantages of diverse perspectives, experiences and competencies. Our aim is therefore to select candidates in an unbiasedly and open-mindedly: Your CV should contain information on your education and work experience – that’s all we need. You can find out more about our D&I commitment here
Benefits: What we offer you
- Inspiring networking opportunities regionally in Central Europe and internationally within a global BNPP Group;
- Being part of a prestigious, ethical and sustainable global company;
- Market leading trainings, on-the-job training program;
- Working with a diverse team and belonging to an inclusive community;
- A stimulating multinational environment in a top quality office, based in Budapest, at the heart of the new downtown;
- A competitive remuneration package and flexible social benefit package with:
- Large yearly cafeteria package
- Extensive Private Health Insurance program
- Language training support
- Company Social events
- Parking place
- Free fruits in the office;
- Flexible working environment, with partial home-office opportunity;
- Attention to employee well-being and work-life balance
Do you want to shape a changing world?
Apply now, in only 5 minutes.
Please send us your application documents exclusively via our online career portal. Unfortunately, we cannot consider applications by email or on paper for the protection of your data.
If you have any questions, please contact Szilvia CSERES, Regional HR Business Partner – szilvia.cseres@bnpparibas.com
BNP Paribas: One Bank – Multiple Opportunities
From investment banking, vehicle leasing and real estate consulting to insurance, private banking and financing – the range of products and services BNP Paribas offer is very diversified. To ensure the highest level of expertise and the best service for our private, corporate and institutional clients in each individual business area, BNP Paribas, in our perimeter, is organized in twelve business lines: this makes the Bank a strong partner, even in times of crisis and rapid change.
A SENSE OF PURPOSE
The task of the person holding the position is to manage and monitor all tyre related cases and maintenance events of vehicles owned by Arval or operated by Arval, optimizing processes, improving customer and supplier experience and economy.
DUTIES
1. Ensures the completion of tyre repairs, changes and informs customers.
2. Ensures the acceptance of repair costs within the deadline.
3. Ensures that the claims settlement procedure is carried out in accordance with the applicable regulations.
4. Supervises that all procurement of the necessary goods within the applicable policies.
5. Guarantees optimization of repair costs.
6. Ensures data quality for smooth operations.
7. Ensures the continuous business process in the B2B software (Business Gateway).
8. Maintains contact with suppliers performing repairs and advocates optimal cooperation in the daily business process, records operational complaints in the complaint tracker.
9. Maintains contact with drivers and guides them through any tyre-related questions.
10. Supports the work of the Network Manager and the Procurement Manager in expanding the network of key suppliers and in the quality assessment of the existing network.
11. Contributes to achieving the highest quality of repair work by ordering and following up the post-repair inspection, thereby contributing to a high level of customer and driver satisfaction.
12. Ensures the all the preparation processes for the upcoming seasonal tyre changes (new tyre orders, old tyre sales or demolishment’s.
13. Continuously monitors the completion of not just the repairs but the progress of the tyre seasons (follow-up).
14. If necessary, keep in touch with the client’s fleet managers.
15. Substitutes for other employees in his group if necessary (SMR Specialist, Damage Specialist).
16. Comes up with new ideas regarding work organization and processes.
THE PARAMETERS OF THE JOB
Financial parameters:
Non-financial parameters:
RIGHTS
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Graduation
Level
Major
Intermediate / Advanced
n/a
Experience
Specialization
Year
Comment
Fleet Management, Logistics
3+ years
Language
Language:
Level:
English
Fluent oral and written communication
Practical knowledge / Qualification certificate /
Other essential expectations
- able to communicate assertively with both customers and service providers
- knowledge of the car market
- knowledge of the tyre market
- knowledge of the MS Office program package
MINIMUM REQUIREMENTS IN THE FIELD OF COMPETENCES
- able to work in a team
- able to make quick decisions
- organizes his work well
- attitude is responsible
- reliable
A SENSE OF PURPOSE
The Insurance Manager is responsible for the strategy, organisation, supervision of the Insurance and Claims activities and support important new insurance related projects within the Organization.
DUTIES
- Preparation, verification and processing of vehicle insurance offers
- Keep contact with customers, insurance partners, claims experts, claim adjusters and shared services
- Monitoring the administration of the insurance brokerage activity, drawing up the contracts related process, checking its financial performance
- Follow-up of concluded insurance contracts
- Monitoring of the portfolio (loss ratio, damage frequency etc)
- Participation in projects involving corporate insurance management
- Professional support for the work of the Finance Director, participation in the company’s financial activities and optimization
- Cooperation in the organization and execution of the company’s financial processes
- Assist in developing new insurance products and define the organization and processes needs generated by those new products
- Educating new entrants and existing colleagues about the insurance product and its processes
REQUIREMENTS
- Master degree, specialization in insurance advantage, graduate in insurance, Broker or equivalent through experience
- Minimum 2 years insurance and claim handling experience within an insurance company, broker or equivalent
- Knowledge of legislation related to insurance
- Claims settlement experience in the field of vehicle damages
- High-level of Microsoft Excel
- Problem-solving ability
- Precision, load capacity, teamwork
- Analytical skills
- Strong analytic and synthetic skill
- Strong result and client driven approach
- Good negotiating skills
PROFILE
- Assertive oral and written communication skills.
- Strong people management skills and team player
- Entrepreneur and organizer
- Knowledge of English is a must
JOB DESCRIPTION
POSITION
Account Manager
SUPERVISOR
Partnereship Team Manager
A SENSE OF PURPOSE
Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.
DUTIES
- Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementation
- Improve client retention rate
- Grow our market share in the existing client base and constantly improve client satisfaction
- Produce, send and follow up quotations, prepare, chase and finalize vehicle orders (NFN/NFR/RFO/NFO)
- Apply pricing policy in quotes, respect derogation rules, alert Business Managers if needed
- Register and handle client inbound calls, requests and complaints
- Create and Execute Account Strategy
- Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)
- Ensure outbound calls
- Monitor the credit line renewal process in line with business needs.
- Systems update: record client information data, tasks, opportunities and inform Business Managers using CRM tools as appropriate
- Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
- Follow the financial security procedures on the KYC Framework, AML/CTF, PEP (Politically Exposed Persons), Sanction & Embargoes, as well as the ABC Framework.
REQUIREMENTS
- 1-3 years of experience in sales sector in a similar environment or successful Acquisition Executive / Account Manager
- Operational leasing product knowledge
- Bachelor’s Degree
- Fluency in local language, operational in English
- Confident in using MS Office tools & applications
PROFILE
- Decisive
- Client focus, ‘customer first’ mindset
- Results driven attitude
- Proactive commercial attitude
- Consultative approach, ability for active listening
- Strong communication and negotiation skills
- Organizational skills
- Team Player attitude
BNP Paribas is a key player in international banking, has a presence in 63 countries, with more than 178,000 employees, including nearly 145,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP PARIBAS, Hungary Branch is looking for a
Regional OPC Expert in Functions Controls OPC team
in permanent term contract,
based in Budapest
Responsibilities:
Permanent control framework and risk management
- In line with Group requirements, performs functions (non-CIB business) control activities and reports them in Group systems (as applicable).
- Performs the monitoring of control execution of all LOD1 controls – performed locally or nearshored/outsourced – by closely working together with the Business Controls OPC team and other LOD1 units, Head office CCCO functions
- With the supervision of the CE Head of OPC and Functions Controls OPC Team leader, maintains and updates the Local Control Plan for LOD1 functions controls. This includes – but is not limited to:
- Cascading of Generic Control Library / Central Control Library controls to Local Control Plans
- Supporting the applicability analysis exercises
- Supporting the definition of control evidences
- Preparation of materials for check and challenge and validation.
- With the strong support of CE Head of OPC, performs the execution of functions related Risk Control Self-Assessment (RCSA) exercise, including assessments, check and challenge and sign-off activities.
- Where applicable, provides methodological support on OPC initiatives to OPC teams and LOD1 functions.
- Participate on various projects and initiatives related to Internal controls.
Incident management
- Liaising with other involved stakeholders, investigate the root cause, propose remediation actions and report in Group tools incidents related to functions activities.
- Defines and proposes remediation actions in case of control deficiencies in the processes. Reports these cases to all required stakeholders (e.g. process owners, management).
Governance and reporting
- Contributes to the preparation of local ICCs and TICCs committees
- Reports to the ICCs, TICCs, and other (regular or ad hoc) stakeholders (e.g. Head Office functions, LOD2) the results of LOD1 control activities, RCSA results. Highlights unsatisfactory, marginally satisfactory control results, or other sources of operational risks (as appropriate).
- Contributes to the following activities with the functions controls team members:
- ad hoc and periodic reporting of
- status of procedures
- Audit and Permanent Control Action measures
- Contributes to the following activities related to audit and permanent control actions – with the support of Business OPC and other LOD1 functions,
- Regular follow-up and monitoring of measures
- Audit coordination in case of audits
- Contributes to the EMEA regulatory interaction reporting exercise by collecting and registering regulatory interactions from in-scope entities to the Group reporting tool.
Procedures management
- Monitoring, cascading of Group procedures/policies
- Management, monitoring and administration of local procedures (MyProcedures tool) and non procedures
What qualities do we look for?
- University / College degree of economics / business administration
- Good general knowledge of the Bank, its activities and products
- Knowledge of the fundamental principles of banking and banking operations
- 5+ years of professional experience
- Sound knowledge of operational risk management and mitigation
- Fluency in English, and any of CE languages applied is an advantage.
- Sound level of interpersonal and communication skills
- Be a good team player and also able to work individually
- Execute tasks in a high level of quality
- Ability to take a global approach and a good sense of risk
- IT and analytical skills
What we offer?
- Inspiring networking opportunities regionally in Central Europe and internationally within a global BNPP Group;
- Being part of a prestigious, ethical and sustainable global company;
- Market leading trainings, on-the-job training program;
- Working with a diverse team and belonging to an inclusive community;
- A stimulating multinational environment in a top quality office, based in Budapest, at the heart of the new downtown;
- A competitive remuneration package and flexible social benefit package with:
- Large yearly cafeteria package
- Extensive Private Health Insurance program
- Language training support
- Company Social events
- Parking place
- Free fruits in the office;
- Flexible working environment, with partial home-office opportunity;
- Attention to employee well-being and work-life balance
BNP Paribas is a key player in international banking, has a presence in 68 countries, with more than 193,000 employees, including nearly 148,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world. Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years. In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP Paribas, Hungary Branch is looking for a
Servicing Manager
This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services.
Responsibilities:
- Client Support
- Be the first point of contact for our clients by servicing and promoting a positive client experience.
- Challenge and simplify client requests.
- Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.
- Client Analyses
- Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
- Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.
- Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
- Client Service
- Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
- Regularly attending client and review meetings.
- Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.
- Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.
- Informing and communicating regularly until the end of the issue.
- Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
What qualities do we look for?
- At least college graduate or equivalent apprenticeship with minimum 5 years middle office experience.
- Expertise in electronic banking, payments/reporting, or cash management area.
- Direct client interaction and extensive Client Service experience.
- Result oriented communication experience.
- Statistical report knowledge.
- Ability to collaborate/Teamwork.
- Attention to detail/rigor.
- Organizational skills.
- Adaptability.
- Communication skills – oral & written.
- Client focused.
- Resilience.
- Ability to synthesize / simplify.
- Ability to share / pass on knowledge.
- Very good German and English language skills in word and writing.
What do we offer?
- A competitive remuneration package and flexible social benefit package.
- Diverse product portfolio and complex job functions.
- Inspiring networking opportunities regionally in Central Europe and internationally within a global Group.
- Being part of a prestigious, ethical, and sustainable global company.
- Working with a diverse team and belonging to an inclusive community.
- A stimulating multinational environment in a top-quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center.
- Market leading trainings, on-the-job training program.
- Attention to employee well-being and work-life balance.