BNP Paribas is a key player in international banking, has a presence in 64 countries, with more than 178,000 employees, including nearly 145,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP PARIBAS, Hungary Branch is looking for a
Cash Management VIE
position based in Budapest
(18-24 months fixed term)
About the mission:
The position gives a deep understanding about cash & liquidity management activities within corporate and institutional banking of BNP Paribas in CE Region. Main solutions for our clients are payments and collections services for corporate clients and connectivity and liquidity management solutions. This position will bring insight into the latest trends and innovations in the payments industry.
The role of VIE in CE Region is to support the Cash Management Team in the preparation of client pitches, analyses of the client P&L, coordinating with coverage or other regions of BNP Paribas in sales initiatives or the Cash Management Competence Center on product enhancements.
The VIE will learn the various interactions between departments of the bank in the context of RfP management, the application of agreed pricing grids and the controlling of client revenues.
The VIE mission is to provide commercial support but also to help in prospection and the growth of the activity; as well as to facilitate the interactions between the other stakeholders (Back & Middle offices, legal department, functions…).
The position of VIE will open the door to interesting developments within the organization, either as a specialist in a business line or generalist (as a customer relationship manager).
BNP Paribas is the leading bank in Cash Management in Europe, providing best in class solutions for our clients. Due to its position in CEE, the candidate will develop large sales skills as well as having the opportunity to work in an agile environment.
Responsabilities:
- Support of the Cash Management team:
- In drafting presentations for pitches and collecting information from all relevant sources;
- In research and compilation of data on clients and prospects to better understand client’s business and evolutions
- Participation in client meetings (most frequently teams)
- coordination of sales calls related to the main corridors DE, DPMC, UK, China/South Korea
- Support for client events
- follow-up of revenues, analysis and cross checks,
in particular, investigate of agreed but not billed fees and commissions
- In the translation of agreed global prices to billing
- In collecting data and analysis of customer data needed to develop business strategy;
- Assisting with collecting data for customer activities falling in scope of internal controls – cash/ cards/cheques/others;
- In transaction documentation (coordination and follow-up both internally and externally);
- With updating the customer database with business and financial information (addresses, key figures, etc.)
- In monitoring payment flows for top clients to spot flow trends on cash management and FX activity;
in particular, spotting FX+ opportunities in coordination with sales and FX+ team
- Set up fees in EPS
- Cross checks of fees set up in EPS by Billing team
- Review and monitor of IDLs utilisation and update the related monthly ALM report
- Participation in local and central projects,
- Preparing minutes
About the Team:
The candidate will join the Regional CE Cash Management Team with members in Hungary, Czech Republic, Bulgaria and Romania. The team is part of the Corporate & Investment Banking division, aiming at supporting Corporate Clients in Cash & Liquidity Solutions on local, regional and global level.
In CEE, Cash Management is one of the most important activities of the bank with a strong growth trend, with ambitions to pursue such dynamic trend even further.
The position is based in Budapest with premises in the city center. The public transport network guarantees very easy access to the BNP Paribas premises by metro, tram or buses.
On a day-to-day basis, the person will work closely with the Cash Management Team in the CEE region and local coverage. Fluent English is required, any other language spoken is a plus (with preference for German, Hungarian, Czech, Romanian or Chinese).
Education and skills requirements:
- Master degree in Finance,
- 1 year or more working experience in Corporate Banking, Finance, Audit
- Creativity & Innovation/Problem solving
- Client focused
- Attention to details
- Adaptability
- Ability to set up relevant performance indicator
- Analytical ability
- Ability to conduct a negotiation
- Ability to develop others & improve their skills
Tools, technology skills required:
- Excel
- Powerpoint
Language:
- Advanced level in English
BNP Paribas is a key player in international banking, has a presence in 63 countries, with more than 178,000 employees, including nearly 145,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP PARIBAS, Hungary Branch is looking for a
Cash Management Relationship Analyst
This role is to guarantee the timely delivery of daily banking services for Corporate Clients across Europe. You will be assigned a portfolio of clients for which you will have to ensure efficient delivery of high quality service in the management of their current accounts and Cash Management queries by leveraging all BNP Paribas capabilities to propose the most appropriate solutions.
Responsibilities:
- Provide corporate clients with a front line entry point for support in their daily banking services needs
- Be responsible/accountable for the overall Cash Management relationship of the client portfolio by proactively proposing solutions and anticipating client needs
- Ensure day-to-day operational efficiency by maintaining and improving effective client queries management
- Follow-up incident resolution, analysis of client’s feedback and actions to implement and ensure complaints are properly managed
- Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders
- Follow the internal control framework to ensure reliability and traceability of the work doneReport encountered issues and achievements to Management, and input the relevant items in the internal reporting tools
- Contribute to Cash Management Servicing transformation and support the successful implementation of the target model
- Share skills and expertise within the Servicing environment and beyond (cross and up-skilling)
- Ensure Basic technical support to clients regarding e-banking tools & Cash management products
- Promote “Selfcare” habits to client, as part of the digitalization initiatives
What qualities do we look for?
- Bachelor’s degree in Economics/Finance and Accounting
- Banking and Financial Operations
- Client Management
- Investment & Wholesale Banking – Cash Management & Corporate Deposits Proficient
- Communication skills – oral & written
- Organisational skills
- Client focused
- Ability to develop and leverage networks
- Analytical Ability
- High-level MS Office (Excel) knowledge
- Very good German and English language skills in word and writing
What we offer?
- a competitive remuneration package and flexible social benefit package
- diverse product portfolio and complex job functions
- inspiring networking opportunities regionally in Central Europe and internationally within a global Group
- being part of a prestigious, ethical and sustainable global company
- working with a diverse team and belonging to an inclusive community
- a stimulating multinational environment in a top quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center
- market leading trainings, on-the-job training program
- attention to employee well-being and work-life balance
A SENSE OF PURPOSE
The task of the person holding the position is to manage and monitor all tyre related cases and maintenance events of vehicles owned by Arval or operated by Arval, optimizing processes, improving customer and supplier experience and economy.
DUTIES
1. Ensures the completion of tyre repairs, changes and informs customers.
2. Ensures the acceptance of repair costs within the deadline.
3. Ensures that the claims settlement procedure is carried out in accordance with the applicable regulations.
4. Supervises that all procurement of the necessary goods within the applicable policies.
5. Guarantees optimization of repair costs.
6. Ensures data quality for smooth operations.
7. Ensures the continuous business process in the B2B software (Business Gateway).
8. Maintains contact with suppliers performing repairs and advocates optimal cooperation in the daily business process, records operational complaints in the complaint tracker.
9. Maintains contact with drivers and guides them through any tyre-related questions.
10. Supports the work of the Network Manager and the Procurement Manager in expanding the network of key suppliers and in the quality assessment of the existing network.
11. Contributes to achieving the highest quality of repair work by ordering and following up the post-repair inspection, thereby contributing to a high level of customer and driver satisfaction.
12. Ensures the all the preparation processes for the upcoming seasonal tyre changes (new tyre orders, old tyre sales or demolishment’s.
13. Continuously monitors the completion of not just the repairs but the progress of the tyre seasons (follow-up).
14. If necessary, keep in touch with the client’s fleet managers.
15. Substitutes for other employees in his group if necessary (SMR Specialist, Damage Specialist).
16. Comes up with new ideas regarding work organization and processes.
THE PARAMETERS OF THE JOB
Financial parameters:
Non-financial parameters:
RIGHTS
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
Graduation
Level
Major
Intermediate / Advanced
n/a
Experience
Specialization
Year
Comment
Fleet Management, Logistics
3+ years
Language
Language:
Level:
English
Fluent oral and written communication
Practical knowledge / Qualification certificate /
Other essential expectations
- able to communicate assertively with both customers and service providers
- knowledge of the car market
- knowledge of the tyre market
- knowledge of the MS Office program package
MINIMUM REQUIREMENTS IN THE FIELD OF COMPETENCES
- able to work in a team
- able to make quick decisions
- organizes his work well
- attitude is responsible
- reliable
A SENSE OF PURPOSE
The Insurance Manager is responsible for the strategy, organisation, supervision of the Insurance and Claims activities and support important new insurance related projects within the Organization.
DUTIES
- Preparation, verification and processing of vehicle insurance offers
- Keep contact with customers, insurance partners, claims experts, claim adjusters and shared services
- Monitoring the administration of the insurance brokerage activity, drawing up the contracts related process, checking its financial performance
- Follow-up of concluded insurance contracts
- Monitoring of the portfolio (loss ratio, damage frequency etc)
- Participation in projects involving corporate insurance management
- Professional support for the work of the Finance Director, participation in the company’s financial activities and optimization
- Cooperation in the organization and execution of the company’s financial processes
- Assist in developing new insurance products and define the organization and processes needs generated by those new products
- Educating new entrants and existing colleagues about the insurance product and its processes
REQUIREMENTS
- Master degree, specialization in insurance advantage, graduate in insurance, Broker or equivalent through experience
- Minimum 2 years insurance and claim handling experience within an insurance company, broker or equivalent
- Knowledge of legislation related to insurance
- Claims settlement experience in the field of vehicle damages
- High-level of Microsoft Excel
- Problem-solving ability
- Precision, load capacity, teamwork
- Analytical skills
- Strong analytic and synthetic skill
- Strong result and client driven approach
- Good negotiating skills
PROFILE
- Assertive oral and written communication skills.
- Strong people management skills and team player
- Entrepreneur and organizer
- Knowledge of English is a must
BNP Paribas is a key player in international banking, has a presence in 64 countries, with more than 178,000 employees, including nearly 145,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP PARIBAS, Hungary Branch is looking for a
GTS VIE
position based in Budapest
(1-year fixed term)
About the mission:
Position provides possibility to learn how the bank works and more specifically for international trade products (bank guarantees, letters of credit, documentary collections, products related to working capital solutions – SCM) to be supported by training on specific products of Trade Finance and WC financing, as well as country, banking and corporate risk management, learning the different interactions between the different departments of the bank as well as the decision criteria in terms of profitability, global management of a relationship.
V.I.E mission is to provide commercial support but also to help in the prospection and the growth of the activity; as well as to facilitate the interactions between the others stakeholders (Back & Middle offices, legal department, functions…).
The V.I.E will evolve as a junior sales for Hungary, but also in the C.E.E region (in particular Czech Republic and Romania), assisting the Head of GTS CEE.
There are many possible developments after this experience, either as a product specialist or generalist (as a customer relationship manager).
The most obvious development is international sales (in a bank or company) or Supply Chain Financing professions.
BNP Paribas is a leading bank in Trade Finance, providing the best in class solutions for our clients, and due to its position in CEE and thanks to the autonomy provided, the candidate will develop large sales skills as well as having the opportunity to work in an agile environment.
Responsabilities:
Assist in the management of daily tasks related to:
– Preparation of credit applications (Support Memo, green light)
– Calculation of raroc
– Request for quotes from other BNPP entities or correspondent banks for the re-issuance of guarantees
– Follow-up with the BO/OPS Teams for the follow-up of issuance instructions
Management of GTS activity monitoring:
– Update and maintenance of management tools in the various databases (Deal pipeline)
– Preparation and reporting of all information (income, capital consumption)
– Verification that all transactions are booked according to the bank’s rules
– Writing of customer visit reports
Sales support:
– Analysis of customers to assess their potential and needs
– Preparation of customer visits (pitchbook, customer analysis, etc.)
– Market and economic macro study related to international trade activity (country of destination, type of product, etc.) to target an adapted marketing approach
– Participation in certain meetings
About the Future Team:
The candidate will join the Global Trade Solutions (‘GTS’) business line, a Corporate & Investment Banking division, aiming at supporting Corporate Clients in their Trade Finance activity, securing their contracts thanks to issuance of guarantees, or financing their Working Capital needs. In
CEE, GTS in a fast-growing business line, with a strong growth trend, with ambitions to pursue such dynamic trend even further.
The position is based in Budapest and the premises are in the city center. The public transport network guarantees very easy access to the BNP Paribas premises by metro, tram or bases.
On a day-to-day basis, the person will work closely with the GTS Trade Managers in the CEE region, local coverage, as well as GTS management team. English and any other language spoken in the region is a plus (with preference for Czech, Hungarian, Romanian, but also Croatian or Serbian).
Education and skills requirements:
- Master degree in Finance
- 1 year or more working experience in Corporate Banking, Finance or Audit
- Creativity & Innovation/Problem solving
- Client focused
- Attention to details
- Adaptability
- Ability to set up relevant performance indicator
- Analytical ability
- Ability to conduct a negotiation
- Ability to develop others & improve their skills
Tools, technology skills required:
- Excel
- Thinkcell
Language:
- Advanced level in English
BNP Paribas is a key player in international banking, has a presence in 64 countries, with more than 178,000 employees, including nearly 145,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP PARIBAS, Hungary Branch is looking for a
Generalist Compliance Officer
in permanent term contract,
based in Budapest
The Goal of the position is to support the Head of Compliance (HoC) in her/his role of protecting the reputation of BNPP Hungary Branch in compliance matters, by monitoring compliance risk and fighting against money laundering, financing terrorism, corruption, market abuse and protecting client interest.
Responsibilities:
- Covers from Compliance side all domains: Financial Security including Anti Money Laundering (AML), Know Your Customer (KYC), Protection of Client Interest (PIC), Professional Ethics (PE) and Market Integrity (MI);
- Supports the Business’ decisions by providing Compliance’ advise and opinion on large scale of topics based on well substantiated analysis;
- Participates in the prevention of, and fighting against money laundering & terrorism (AML), corruption and market abuse;
- Manages day to day AML issues including AML investigations, monitoring, researches & enquiries and participates in investigations on suspicious transactions;
- Assists the HoC in monitoring of clients’ complaints, incidents, audit recommendations;
- Contributes to the implementation of procedures and methods enabling any lack of compliance to be identified;
- Follows the changes of Compliance procedures, changes of Compliance rules and regulations;
- Takes part in preparation of procedures, guidelines, presentations, etc. and updates existing ones;
- Contributes to the organisation of training on Compliance topics to the Colleagues of the Bank;
- Participates in and represents Compliance Department in different committees;
- Performs transversal tasks for the CEE Region;
What qualities do we look for?
- Basic experience in banking business matters, with working experience as trainee or as an intern spent in a credit institution, financial institution, investment banking institution;
- Freshly graduated with Master or Bachelor degree in Banking / Finance / Audit / Compliance or Economics;
- High level English language – both spoken and written;
- High level Hungarian language is a must;
- MS Office (word, excel, power point) and other communication tools – good command;
- Outstanding interpersonal and communication skills in written and in oral and ability to negotiate;
- Good organisation skills;
- High level problem solving skills, positive, goal oriented approach;
- Proactivity, initiative and perseverance;
What we offer?
- Inspiring networking opportunities regionally in Central Europe and internationally within a global BNPP Group;
- Being part of a prestigious, ethical and sustainable global company;
- Market leading trainings, on-the-job training program;
- Working with a diverse team and belonging to an inclusive community;
- A stimulating multinational environment in a top quality office, based in Budapest, at the heart of the new downtown;
- A competitive remuneration package and flexible social benefit package with:
- Large yearly cafeteria package
- Extensive Private Health Insurance program
- Language training support
- Company Social events
- Parking place
- Free fruits in the office;
- Flexible working environment, with partial home-office opportunity;
- Attention to employee well-being and work-life balance
In order to be compliant with GDPR prescriptions, please send with your application your signed declaration about the acceptance of our GDPR recruitment notice, which you can find on the link below:
BNPP Hungary Privacy Notice for Recruitment_ENG_HUN_13.01.2023
JOB DESCRIPTION
POSITION
Account Manager
SUPERVISOR
Partnereship Team Manager
A SENSE OF PURPOSE
Acts as the single internal point of contact for his/her assigned client portfolio managing operational (day-to-day) activities and providing expert advice and fast, accurate service, aiming to maintain and improve customer satisfaction while maximizing our profitable growth.
DUTIES
- Manage the daily client relationship with fleet managers and ensure Framework Agreement (FA), client Company Car Policy (CCP) and Service Level Agreement (SLA) implementation
- Improve client retention rate
- Grow our market share in the existing client base and constantly improve client satisfaction
- Produce, send and follow up quotations, prepare, chase and finalize vehicle orders (NFN/NFR/RFO/NFO)
- Apply pricing policy in quotes, respect derogation rules, alert Business Managers if needed
- Register and handle client inbound calls, requests and complaints
- Create and Execute Account Strategy
- Analyze opportunities and seize them to maximize client penetration and revenue (incl. contract adjustments, EOC process, upselling)
- Ensure outbound calls
- Monitor the credit line renewal process in line with business needs.
- Systems update: record client information data, tasks, opportunities and inform Business Managers using CRM tools as appropriate
- Responsible for maintaining and respecting the Financial Security Regulations and legislation (such as: KYC, KYS, Anti Money Laundering, PIC, Professional Ethics, Anti Bribery, Whistle Blowing process)
- Follow the financial security procedures on the KYC Framework, AML/CTF, PEP (Politically Exposed Persons), Sanction & Embargoes, as well as the ABC Framework.
REQUIREMENTS
- 1-3 years of experience in sales sector in a similar environment or successful Acquisition Executive / Account Manager
- Operational leasing product knowledge
- Bachelor’s Degree
- Fluency in local language, operational in English
- Confident in using MS Office tools & applications
PROFILE
- Decisive
- Client focus, ‘customer first’ mindset
- Results driven attitude
- Proactive commercial attitude
- Consultative approach, ability for active listening
- Strong communication and negotiation skills
- Organizational skills
- Team Player attitude
BNP Paribas is a key player in international banking, has a presence in 63 countries, with more than 178,000 employees, including nearly 145,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world.
Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years.
In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Check Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP PARIBAS, Hungary Branch is looking for a
Regional OPC Expert in Functions Controls OPC team
in permanent term contract,
based in Budapest
Responsibilities:
Permanent control framework and risk management
- In line with Group requirements, performs functions (non-CIB business) control activities and reports them in Group systems (as applicable).
- Performs the monitoring of control execution of all LOD1 controls – performed locally or nearshored/outsourced – by closely working together with the Business Controls OPC team and other LOD1 units, Head office CCCO functions
- With the supervision of the CE Head of OPC and Functions Controls OPC Team leader, maintains and updates the Local Control Plan for LOD1 functions controls. This includes – but is not limited to:
- Cascading of Generic Control Library / Central Control Library controls to Local Control Plans
- Supporting the applicability analysis exercises
- Supporting the definition of control evidences
- Preparation of materials for check and challenge and validation.
- With the strong support of CE Head of OPC, performs the execution of functions related Risk Control Self-Assessment (RCSA) exercise, including assessments, check and challenge and sign-off activities.
- Where applicable, provides methodological support on OPC initiatives to OPC teams and LOD1 functions.
- Participate on various projects and initiatives related to Internal controls.
Incident management
- Liaising with other involved stakeholders, investigate the root cause, propose remediation actions and report in Group tools incidents related to functions activities.
- Defines and proposes remediation actions in case of control deficiencies in the processes. Reports these cases to all required stakeholders (e.g. process owners, management).
Governance and reporting
- Contributes to the preparation of local ICCs and TICCs committees
- Reports to the ICCs, TICCs, and other (regular or ad hoc) stakeholders (e.g. Head Office functions, LOD2) the results of LOD1 control activities, RCSA results. Highlights unsatisfactory, marginally satisfactory control results, or other sources of operational risks (as appropriate).
- Contributes to the following activities with the functions controls team members:
- ad hoc and periodic reporting of
- status of procedures
- Audit and Permanent Control Action measures
- Contributes to the following activities related to audit and permanent control actions – with the support of Business OPC and other LOD1 functions,
- Regular follow-up and monitoring of measures
- Audit coordination in case of audits
- Contributes to the EMEA regulatory interaction reporting exercise by collecting and registering regulatory interactions from in-scope entities to the Group reporting tool.
Procedures management
- Monitoring, cascading of Group procedures/policies
- Management, monitoring and administration of local procedures (MyProcedures tool) and non procedures
What qualities do we look for?
- University / College degree of economics / business administration
- Good general knowledge of the Bank, its activities and products
- Knowledge of the fundamental principles of banking and banking operations
- 5+ years of professional experience
- Sound knowledge of operational risk management and mitigation
- Fluency in English, and any of CE languages applied is an advantage.
- Sound level of interpersonal and communication skills
- Be a good team player and also able to work individually
- Execute tasks in a high level of quality
- Ability to take a global approach and a good sense of risk
- IT and analytical skills
What we offer?
- Inspiring networking opportunities regionally in Central Europe and internationally within a global BNPP Group;
- Being part of a prestigious, ethical and sustainable global company;
- Market leading trainings, on-the-job training program;
- Working with a diverse team and belonging to an inclusive community;
- A stimulating multinational environment in a top quality office, based in Budapest, at the heart of the new downtown;
- A competitive remuneration package and flexible social benefit package with:
- Large yearly cafeteria package
- Extensive Private Health Insurance program
- Language training support
- Company Social events
- Parking place
- Free fruits in the office;
- Flexible working environment, with partial home-office opportunity;
- Attention to employee well-being and work-life balance
BNP Paribas is a key player in international banking, has a presence in 68 countries, with more than 193,000 employees, including nearly 148,000 in Europe. The Group supports all its customers – individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world. Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years. In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.
BNP Paribas, Hungary Branch is looking for a
Servicing Manager
This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services.
Responsibilities:
- Client Support
- Be the first point of contact for our clients by servicing and promoting a positive client experience.
- Challenge and simplify client requests.
- Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.
- Client Analyses
- Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
- Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.
- Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.
- Client Service
- Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
- Regularly attending client and review meetings.
- Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.
- Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.
- Informing and communicating regularly until the end of the issue.
- Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.
What qualities do we look for?
- At least college graduate or equivalent apprenticeship with minimum 5 years middle office experience.
- Expertise in electronic banking, payments/reporting, or cash management area.
- Direct client interaction and extensive Client Service experience.
- Result oriented communication experience.
- Statistical report knowledge.
- Ability to collaborate/Teamwork.
- Attention to detail/rigor.
- Organizational skills.
- Adaptability.
- Communication skills – oral & written.
- Client focused.
- Resilience.
- Ability to synthesize / simplify.
- Ability to share / pass on knowledge.
- Very good German and English language skills in word and writing.
What do we offer?
- A competitive remuneration package and flexible social benefit package.
- Diverse product portfolio and complex job functions.
- Inspiring networking opportunities regionally in Central Europe and internationally within a global Group.
- Being part of a prestigious, ethical, and sustainable global company.
- Working with a diverse team and belonging to an inclusive community.
- A stimulating multinational environment in a top-quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center.
- Market leading trainings, on-the-job training program.
- Attention to employee well-being and work-life balance.